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Frequently Asked Questions
Welcome to our FAQ page, where we've gathered answers to some of the most common questions about Duchess K Design. Whether you're curious about placing a custom order, our design process, or how to care for your custom apparel, you'll find all the information you need right here. If you have any other questions, don't hesitate to reach out—we're here to help make your custom apparel experience as smooth and enjoyable as possible.
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What types of custom apparel do you specialize in?At Duchess K Design, we specialize in custom jackets, particularly for fans of the Houston Texans, Houston Astros, Dallas Cowboys, Texas A&M University, and LSU. However, we are also open to creating custom designs for other apparel items upon request.
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How do I place a custom order?Placing a custom order is easy! Simply visit our Contact page or reach out to us directly via email or phone. We’ll discuss your design ideas, preferences, and any specific details you want included. Once everything is confirmed, we’ll start crafting your unique piece.
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Can I customize the design on a jacket?Absolutely! We work closely with our clients to bring their vision to life. You can customize everything from the colors and logos to the fabric and additional embellishments. We’re here to make sure your jacket is truly one-of-a-kind.
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What is the typical turnaround time for a custom order?Turnaround time can vary depending on the complexity of the design and our current workload. Typically, custom orders take between 2 to 4 weeks from the time of design approval. We’ll provide a more specific timeline when you place your order.
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Do you offer sizes for all body types?Yes, we offer a wide range of sizes to ensure a perfect fit for everyone. Whether you need a standard size or something more custom, we’ll make sure your jacket is tailored to your exact measurements.
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Where are your products made?All of our products are proudly made in Houston, Texas. We source high-quality materials and craft each piece with care and attention to detail, right here in our local studio.
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Do you ship Nationwide?Yes, we offer shipping across the United States. If you’re located outside of Houston or Texas, we’ll make sure your custom apparel reaches you safely and promptly.
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Can I return or exchange a custom order?Due to the personalized nature of custom orders, we are unable to accept returns or exchanges. However, if there is an issue with the quality or craftsmanship of your item, please contact us, and we’ll work with you to make it right.
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How do I care for my custom jacket?To ensure the longevity of your custom jacket, we recommend dry cleaning only. This will help preserve the fabric, colors, and any embellishments. Detailed care instructions will be provided with your order.
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Do you offer bulk orders or discounts for group purchases?Yes, we do offer bulk orders and can provide discounts for large group purchases, such as for teams, clubs, or events. Contact us directly to discuss your needs, and we’ll be happy to provide a custom quote.
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